Advice from Fellow Small Business Owners

Dan Skulan November 11, 2011 at 7:52 am
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Sage has been adding fees every month with no explaination.
Be VARY WARY of this company!

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John Hall December 28, 2011 at 1:02 pm
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I’ve been processing credit cards for over 20 years and Sage Payment Solutions is by far the worst company I’ve ever dealt with! Period. Their rates are too high – just compare them to Flagship Merchant Services or Chase Bank Merchant Services. Flagship and Chase both quoted us HALF the prices Sage was charging us! We went through a difficult time when an Ohio competitor/supplier withheld merchandise that was promised to us. 99% of our customers worked with us through our nightmare, but a few customers filed chargebacks. When this happened, Sage began holding back 10% of every batch as a safety reserve. We thought we had to put up with this. We didn’t know that other processors would be THRILLED to have our business. NEVER LET A PROCESSOR HOLD A SAFETY RESERVE – there are too many processors begging for your business – you never have to accept high fees or bad service from any processor. We worked out our problems, and shipped our loyal customers their goods. We answer every phone call, we offer top notch customer service, and daily we’re winning back the love that was once ours! Meanwhile, we moved on to a great processor. We have Zero day hold terms – meaning we receive our batches the very next business day after charging – try to get that from Sage! Sage refuses to give us back our $2,500.00 that they held as a safety reserve. They are white collar criminals hurting an American business who employs real people. Sage employees go home each night and watch how bad people are hurting on the news, all the while it’s people like them – people who hurt others for no reason – who are the problem! Our average ticket is $101.00. They aren’t going to get another chargeback, but if they did the odds are it would be $101.00. I told them they could hold on to $1,000.00, but that is not good enough for them – they’re keeping all of our money ($2,500.00) for 180 days. We could use this money today! Right now, we could turn it into inventory that we could sell. If you ever need to call their Risk department, or their chargeback department – GOOD LUCK. I tried for 3 days, making in excess of 50 calls and never could get a person to answer or call me back. They are a disgrace! I have phone records to substantiate every claim I’m making here. Do business with Sage Payment Solutions at your own peril.

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