Advice from Fellow Small Business Owners

Ray Brooks August 4, 2011 at 11:57 pm
Rates
Dues/Fees
Customer Service
PCI Fees
Application Fee
Cancellation Fee

Costco Merchant accounts are excellent. They have no extra fees and charge only for processing. No statement fee or batch fee, no annual fee, and no PCI fees. All those additional fees other processors charge add up in a hurry. Their rates are very competitive, too.

Reply

CheapestMerchantAccounts August 5, 2011 at 6:58 am
Rates Not Rated
Dues/Fees Not Rated
Customer Service Not Rated
PCI Fees Not Rated
Application Fee Not Rated
Cancellation Fee Not Rated

Ray,

I’m very interested in learning more about your experience with Costco/Elavon.

As your’s seems to be the exception and not the normal response we have heard from other merchants, and seen on the various “complaint” boards that exist online.

How long have you been with them? Have you had your statement from Costco/Elavon reviewed by a third party for a rate comparison? Etc?

Robert Evans

Reply

Jim August 5, 2011 at 2:17 pm
Rates
Dues/Fees
Customer Service
PCI Fees
Application Fee
Cancellation Fee

Horrible service – took for ever to get someone on the phone and nobody on the phone could help me – was with them for 6 months and they raised the rates and billed me some undisclosed fees – no courtesy – switched to a new provider – they told me they are the provider but their website clearly states nova and elavon are the providers?

Reply

Bob October 6, 2011 at 10:19 am
Rates
Dues/Fees
Customer Service
PCI Fees
Application Fee
Cancellation Fee

Very bad service-they keep on coming with different reasons that it was the merchant fault at the end they said that my machine malfunctioned not theirs. Would not even give me a break or split the cost with them since I have been a loyal customer. Super told me the company does not let them do that.

Reply

Mike Simone December 17, 2011 at 7:27 am
Rates
Dues/Fees
Customer Service
PCI Fees
Application Fee
Cancellation Fee

The worst credit card company ever. We switched from internet only to a card swipe with them and they didn’t close the internet account and charged us $25/month. We didn’t realize it for a few months and they refused to credit our account. Worst customer service. I’m looking for an alternative now.

Reply

Leave a Comment

What has your experience been?
Leave Your Reviews/Comments and help us improve our reviews and website.

Click stars below to rate.
Rates
Dues/Fees
Customer Service
PCI Fees
Application Fee
Cancellation Fee

Previous post:

Next post: