Advice from Fellow Small Business Owners

Seh Lee September 13, 2011 at 11:39 am
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Just terrible. I made numerous requests for updating information by call and fax, which, however, was in vain. So, I had to keep the old business account that I wanted to close. One month before the contract term, I requested for cancellation of service because of their terrible service and high rate of service charges. At the time of request, I was told the cancellation fee is $95 but they withdrew $495 after three days. I made a call for the problem, but the customer representative made me more upset. I filed a complaint with Better Business Bureau (bbb.org).

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Paul September 20, 2011 at 1:30 pm

This company is horrible. In a time when outsourcing is frowned upon this is a case where if they shifted their operations out of Atlanta it might actually get better. Their help line service is horrible….long waits and eventually getting disconnected a lot of the time. Their website is horrible to navagate. It snows in Atlanta and all of a sudden the deposits stop getting put in the bank? Are you kidding me?

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